Customer Service 

We want everyone who contacts us to receive the best customer service available.

We aim to:

• create an organisational culture that always puts the customer first
• provide easy access to all our services
• resolve enquiries quickly the first time
• provide high-quality cost-effective services

We will do this by:

• implementing consistent customer service standards and training our staff in their use
• seeking regular feedback from customers and using this feedback to improve
• establishing a customer service centre to make it easier for people to contact us and have their enquiry resolved
• redesigning the way we work around the needs of our customers

Below is our most important customer services for our customers:

Excellent Customer Service

Type

More Info?

Sales and New Accounts

How to order hosting and domain names

Cancelation of your hosting account

Billing and Payments Information

Billing Account Management

Technical Support & FAQ

Frequently Asked Questions on Customer Service

Do you have any questions on Customer Service? Please visit our support pages for your answers. If no solution is provided, please send an email to us.